Thank you for shopping at Bxrv – your trusted source for premium equestrian gear. Below are the details of our order processing and shipping procedures to ensure a smooth experience.

Order Processing Time

• All orders are processed within 2-5 business days (excluding weekends and holidays).
• Processing includes inventory verification, quality inspection, and careful packaging of your equestrian equipment.
• Peak Season Note: During high-demand periods (e.g., holidays or sales), processing may take up to 5 business days.

Shipping Time & Methods

• Standard Shipping: Orders typically arrive within 7-15 business days after leaving our warehouse (delivery times vary by location).
• Carriers: We use USPS, UPS, or FedEx based on package size, weight, and destination.
• Tracking: You’ll receive a shipping confirmation email with a tracking number once your order is dispatched.

Shipping Costs

• Free Shipping: Contiguous U.S. orders over $40

Order Tracking & Updates

• Track your order via the link provided in your shipping confirmation email.
• If tracking hasn’t updated within 3 business days of shipment, check your spam folder or contact us at [email protected].

Shipping Delays & Issues

• Weather/Carrier Delays: Inclement weather or carrier disruptions may extend delivery times.
• Incorrect Addresses: Ensure your shipping address is accurate. Returned packages due to errors will require a reshipping fee.

International Shipping

• Currently available to select countries. Customers are responsible for customs duties, taxes, and fees.
• Delivery times exclude customs clearance, which may add 1-4 weeks depending on the destination.

Lost or Damaged Packages

• If your order hasn’t arrived within 20 business days of shipment, contact us for assistance.
• Damaged Items? Notify us within 48 hours of delivery with photos to resolve the issue promptly.

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Need Help?
Contact the Bxrv Support Team:
📧 Email: [email protected]
⏰ Hours: Mon–Fri, 9:00 AM – 5:00 PM (EST)

Ride with Confidence – Shop Bxrv!